Orders that contain backordered items may be held for up to two weeks if the items are due to arrive at our warehouse within that time. Otherwise, backordered items will be shipped with your next order, or separately as they become available. Backordered items that are large or heavy may require a separate shipping charge. We’ll notify you if that’s the case. You may cancel backordered items at any time and receive a refund.
If you’d like to pick up your order in person, you can choose Free Local Pickup as your shipping method at checkout. You will receive a shipping notification via email when your order is ready for pickup (usually within 24 hours) at Midwest Nice/Sacred Art Gallery at 4619 N Lincoln Ave, Chicago 60625, which is open 7 days a week.
If you would prefer to pick up your order directly from Maydel at 1746 W Wilson Ave, Chicago 60640, please contact us to make an appointment for pickup. Pickups can be scheduled on weekdays between 10am–4pm.
**Maydel will pay for your shipping on U.S. orders of $50 or more. For orders under $50, shipping is $2.95–$4.95 depending on the size and rigidity of the package.
All orders up to 1 pound are shipped using USPS First-Class service.
Orders over 1 pound are shipped using USPS Priority or UPS Ground.
In the coming months, we will add more shipping options, including International Courier and Express. If you need an international order shipped via courier (UPS/DHL/FedEx) please contact us at [email protected] to arrange this before placing your order. Otherwise, international orders are shipped via USPS First Class or Priority Mail International.
**Due to the COVID-19 pandemic, we cannot guarantee any shipping times, regardless of destination or shipping method.
U.S. orders typically take 1 week or less to arrive. International orders can unfortunately take several weeks, or sometimes months, to arrive. Please see above for requesting courier shipments.
Every order is lovingly packed and shipped at our headquarters in Chicago, IL. It typically takes 1–2 business days to get orders out the door, but we’re a small company staffed by real human beings so we sometimes take breaks, like on weekends and holidays. We will post a notice on the site if the warehouse is on vacation or there’s some other delay. Otherwise, if you need an order shipped out A.S.A.P., please contact us and we’ll see what we can do.
International taxes, duties, and customs fees
Maydel does not collect any taxes (including VAT), duties, or customs fees on orders shipped outside the U.S. You may be charged for these by your local office when you go to pick up your package.
If your order hasn’t been received, you can contact us to open a search request 7 days after your package was supposed to have arrived within the U.S., or 60 days after it was supposed to have arrived outside the U.S. This inquiry deadline is set by USPS; we won’t have access to any more information than you do until we file the search request, which is typically resolved within three weeks.
Packaging and sustainability
In order to minimize our carbon footprint, we use the least packaging possible to get your order safely to its destination. We also pay to offset the carbon of shipping and delivery whenever possible. Charges for gift wrapping also include this offset. For more information, please see our sustainability statement.
Questions about shipping and delivery? Email us at [email protected] or via our contact page.