Free shipping on orders $50 and up!

Shipping Policies

Shipping rates

**Maydel will pay for your shipping on U.S. orders of $50 or more. For orders under $50, shipping is $2.95–$4.95 depending on the size and rigidity of the package.

All orders up to 1 pound are shipped using USPS First-Class service. 

Orders over 1 pound are shipped using USPS Priority or UPS Ground.

In the coming months, we will add more shipping options, including International Courier and Express. If you need an international order shipped via courier (UPS/DHL/FedEx) please contact us at [email protected] to arrange this before placing your order. Otherwise, international orders are shipped via USPS First Class or Priority Mail International.

Shipping times

**Due to the COVID-19 pandemic, we cannot guarantee any shipping times, regardless of destination or shipping method. 

U.S. orders typically take 1 week or less to arrive. International orders can unfortunately take several weeks, or sometimes months, to arrive. Please see above for requesting courier shipments.

Fulfillment

Every order is lovingly packed and shipped at our headquarters in Chicago, IL. It typically takes 1–2 business days to get orders out the door, but we’re a small company staffed by real human beings so we sometimes take breaks, like on weekends and holidays. We will post a notice on the site if the warehouse is on vacation or there’s some other delay. Otherwise, if you need an order shipped out A.S.A.P., please contact us and we’ll see what we can do.

International taxes, duties, and customs fees

Maydel does not collect any taxes (including VAT), duties, or customs fees on orders shipped outside the U.S. You may be charged for these by your local office when you go to pick up your package.

Missing packages

If your order has not been received, you can contact us to open a search request 7 days after your package was supposed to have arrived within the U.S., or 60 days after it was supposed to have arrived outside the U.S. This inquiry deadline is set by USPS; we won’t have access to any more information than you do until we file the search request, which is typically resolved within three weeks.

Packaging and sustainability

In order to minimize our carbon footprint, we use the least packaging possible to get your order safely to its destination. We also pay to offset the carbon of shipping and delivery whenever possible. Charges for gift wrapping also include this offset. For more information, please see our sustainability statement.

Contact us

Questions about shipping and delivery? Email us at [email protected] or via our contact page.