Interested in carrying Pony needles and pins in your shop? Please see our policies and procedures below.
No marketplace sales
As a small business ourselves, we believe in the benefit of supporting a diverse small business ecosystem rather than a few large technology companies. We therefore do not allow listing Pony needles on third-party marketplaces or discount sites such as Amazon, Etsy, or eBay. Selling in your own shop, on your own website, or at events is perfectly fine.
Closing up shop and need to liquidate? Please get in touch and we’ll work something out.
Setting up your account
To set up a new wholesale account, please send us a message to receive a new account form. Once it has been signed and returned with a copy of your seller’s permit/sales tax certificate, you’ll receive our wholesale price list and a link to our online ordering portal.
Ordering
All needles are sold in boxes of 5 packages each. We don’t have any opening, yearly, or per-order minimums. Orders can be placed using the online portal, via email, or by phone. If ordering by phone or email we’ll send you an invoice prior to shipping. Invoices contain payment links that you can use to pay online via credit card or PayPal.
Backorders
Items available on backorder are items that are currently out of stock but have been re-ordered from our suppliers. We try our best to include estimated arrival dates on the product pages for those items, but sometimes they’re unavailable due to things like manufacturing issues, such that arrival dates aren’t available.
If you place an order that contains backordered items, it may be held for up to two weeks if the items are due to arrive at our warehouse within that time. Otherwise, backordered items will be shipped with your next order, or separately upon request, which may require an additional shipping charge. We’ll notify you if that’s the case or if any items become discontinued. You may cancel backordered items at any time and receive a refund.
We unfortunately don’t yet have the capability to inform you when specific items are back in stock, though we are working to add this feature in 2025. When we have them, we post expected re-stock dates on the product pages themselves.
Payment & terms
Payment must be received prior to shipping for all orders. We accept payment via all major credit cards, Paypal, Zelle, bank transfer, or check.
Shipping
Orders in North America typically ship in 1–2 weeks via USPS Ground Advantage, Priority Mail, or UPS Ground unless otherwise requested.
Shipping will be calculated prior to sending your order and will be included in your invoice total. The cost of shipping will never exceed 6% of your order total, with a minimum of $8.95.
If your business is located outside of North America, please get in touch and we’ll direct you to the right distributor for your region.